Delete your account

Photo Fort is run by Photo Fort, LLC. You can delete your account yourself, at any time, on the website or in the Photo Fort app for Android. It’s permanent — there’s no undo.

1. Sign in at myphotofort.com, or open the Photo Fort app.
2. Open Account settings, from the Account menu at the top of the page.
3. Under Delete account, choose Delete my account, type your email address to confirm, then choose Permanently delete my account.

Want to keep your photos? Download each group’s album first: open the group, go to Photos, and choose Download. You can’t get them back afterwards.

A group can’t be left without an owner, so hand each one over before deleting your account: on the group’s Roster, choose Make leader next to the person if they aren’t a leader already, then Make owner. Account settings lists any group that needs this.

Groups where you’re the only member are deleted along with your account.

Email privacy@myphotofort.com from the email address on your account and ask us to delete it. We’ll check the request really comes from that address — we won’t ask for identity documents — and reply within 30 days where the GDPR applies, or 45 days where US state law does.

• Your account: your name, email address, phone number, date of birth and email preferences, and your sign-in.
• Every photo you uploaded, including the files in storage — from every group you shared it into, so other members lose those photos too.
• Your chat messages, your reactions, and mentions of you.
• Invitations you sent that nobody has accepted yet.
• Your group memberships, and any group where you’re the only member, with everything in it.
• Any paid plan on a group you own is cancelled first, so you won’t be charged again.

• Calendar events and annual dates you added stay with their groups, without your name attached, so a shared calendar isn’t emptied when one person leaves.
• Reports about content. A report keeps a copy of the words that were reported, even after the original is gone — otherwise there would be no record that anything happened.
• Records of actions our administrators took, such as removing content or suspending an account.
• Anything we’re legally required to keep. If we have reported material to the National Center for Missing and Exploited Children, as US law requires, we must preserve it and the related records for one year from the report. Content covered by a court order, subpoena or preservation request stays for as long as that demand stands.
• Payment records held by Stripe, for as long as their obligations and tax law require.
• Server logs, including IP addresses, held by our hosting provider under its own retention policy.
• Routine database backups, briefly, until they are overwritten in the normal course. We don’t restore them to bring back deleted content.

You don’t have to delete your whole account. You can delete individual photos, messages, events and dates, or leave a group — which removes your photos and messages from that group.

The full details are in our Privacy Policy, under “How long we keep it” and “Where deletion isn’t complete”.